At Keira Utensils, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer an easy return and refund process as outlined below:
1. Eligibility for Returns
- You may request a return within 7 days of receiving your order.
- To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by the original receipt or proof of purchase
2. Non-Returnable Items
- Items that have been used, damaged by the customer, or are missing original packaging are not eligible for return.
- Perishable items, custom-made products, and clearance sale items are also non-returnable.
3. Return Process
- To initiate a return, please email us at [email protected] with your order number, reason for return, and photos (if applicable).
- Once your request is approved, we will provide return instructions and arrange a pick-up or guide you on how to ship the item back.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days after the returned item is received.
- Refunds are issued via bank transfer or any method agreed upon during the return process.
5. Damaged or Defective Items
- If your order arrives damaged or you receive a defective item, please contact us within 3 days of delivery with clear photos.
- We will offer a free replacement, repair, or full refund based on the issue and product availability.
6. Return Shipping Costs
- If the return is due to our error (wrong or defective item), we will cover the return shipping cost.
- If the return is due to a change of mind, the customer is responsible for return shipping.
For any questions or assistance, please contact us at:
📧 Email: [email protected]